Frequently Asked Questions

Browse our shop, add items to your basket, then click "Checkout Securely." You'll be guided through entering your delivery details and payment. You can also call (876) 905-3806 or WhatsApp (876) 322-6745 to place an order directly with our team.

• PayPal — accepts all major cards internationally, Google Pay & Apple Pay
• Card (WiPay) — Visa & Mastercard in JMD, Jamaica-native processing
• Bank Transfer — NCB, Scotiabank, or JN; details provided at checkout
• Cash on Receipt — pay on delivery or when you collect
• Gift Cards — GFP gift card codes applied at checkout

Yes — call or WhatsApp us on (876) 905-3806 and we'll take your order, confirm availability, and arrange payment and delivery. This is a great option for large or special orders.

Contact us as soon as possible at (876) 905-3806. We can usually modify or cancel orders that haven't yet been dispatched. Once an order is out for delivery we're unable to cancel it, but our returns policy applies.

Yes! Add a gift message at checkout and we'll include a handwritten card. For special presentation wrapping with ribbon and decorative packaging, add a note in the gift message field or call us to arrange it — additional charges may apply for elaborate gift sets.

We deliver across Kingston, St. Andrew, parts of St. Catherine (Portmore, Old Harbour), and parts of St. Thomas. For other parishes, contact us — we may be able to arrange delivery or recommend a courier.

See our full Delivery Information page for zone maps and fee details.

Our delivery fee starts at J$1,000 and increases by J$200 per 5 km from our nursery at 71 Red Hills Road. Use the delivery calculator on the cart page to get an exact quote for your address.

Yes — orders placed before 1:00 pm Monday to Saturday can be delivered the same day within Kingston and St. Andrew. Orders after 1:00 pm are dispatched the next business day.

Yes. Visit our Order Tracking page and enter your order number. You'll see a live status timeline from "Order Placed" through to "Delivered." You can also WhatsApp us for a real-time update.

Absolutely — collection is free. Select "Collection" at checkout and your order will be ready at our nursery at 71 Red Hills Road, Kingston. We're open Monday–Saturday, 8 am–5 pm. Please call ahead so we can have your order ready.

Each product page has a dedicated Care Guide tab with specific watering, light, humidity and feeding advice for that plant. General tips:

• Light: Most houseplants prefer bright indirect light. Direct tropical sun can scorch leaves.
• Watering: Let the top inch of soil dry before watering. Overwatering is the most common mistake.
• Humidity: Jamaica's natural humidity suits most tropical plants. Air-conditioned rooms may need a pebble tray or misting.
• Repotting: Repot every 1–2 years into a pot 2 cm larger when roots start circling the base.

A little drooping or leaf curl after transit is normal — plants experience mild stress during transport. Place your new plant in a bright spot away from direct sun, water gently, and give it 1–2 weeks to settle. It will recover quickly in its new home.

If leaves are yellowing, damaged, or the plant looks genuinely unwell on arrival, please contact us within 48 hours with a photo and we'll make it right.

We recommend these as great starter plants for Jamaica's climate:

• Pothos — nearly indestructible, grows in low or bright light
• Snake Plant (Sansevieria) — thrives on neglect, ideal for busy people
• Peace Lily — tells you when it's thirsty by drooping slightly
• Aloe Vera — minimal watering, useful medicinal plant
• ZZ Plant — tolerates low light and irregular watering

Browse our full Houseplants range for more options.

Yes — our team loves talking plants. Call or WhatsApp us on (876) 905-3806 or visit the nursery and we'll give you personalised advice on the right plants for your space, light conditions and lifestyle.

We pack every order carefully, but occasionally transit damage occurs. If your plant arrives damaged, please contact us within 48 hours of delivery with your order number and a photo. We'll arrange a replacement or refund — whichever you prefer.

We offer a 7-day return window for plants that arrive damaged, incorrect, or significantly different from their listing. Plants that have been cared for incorrectly after delivery cannot be returned. See our full Returns Policy for details.

Every plant we sell is inspected before dispatch. We guarantee your plant will arrive alive and healthy. If it doesn't, contact us within 48 hours of delivery and we'll replace it or refund you in full.